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Sales-force Cloud-Platform
Started from a small room with two determined developer, with an innovation in their minds and after more than 20 years of efforts a SaaS-cloud-platform Sales-force was born as we see it today. To introduce the readers regarding what Sales-force is, it is a cloud-based technological-platform that provides customer-relationship-management products/solutions to other establishments.
Sales-force started as a minor cloud-based-company back in 1980’s but quickly gained high amount of clients with the passage of time. And now it is an industry leader with a legion of clients and partners and acquired more than 63 small to large establishments (“Crunchbase,” 2020).
Sales-force is said and truly as a fact, is the top best cloud-based customer-relationship-management offering firm. The reason being, Sales-force developed the cloud-based products while no one did, not at-least to the extent where Sales-force innovated.
Sales-force cloud-platform and CRM’s offered all of the features a company and a customer could have desired and it removed all the procedures of high cost developing, maintaining and upgrading the CRM’s or softwares like it was used to happen before Sales-force. Sales-force in a way revolutionized the cloud-computing.
Now the CRM of Sales-force is much developed and offer a range of services that both clients and establishments love to use. The main reason why it outran the competition was that of simplicity and availability of every feature and service at one single platform.
APPLICATIONS OF SALES-FORCEServices offered by Sales-forceIt has a plethora of services/products in its cloud-based platform. More than 150,000 clients/customers use Sales-force cloud-based products/CRM’s from all over the world. Sales-force offers many different cloud-powered-solutions that help establishments to deal with the customers in their different departments (Ben McCarthy, 2020).
Every solution is specifically design to tackle a different customer-management related need. For instance there are different solutions to be used for marketing, customer support, call centers and so on. Similarly one company may use many Sales-force products for different needs.
Sales-force cloud-based-products like CRM are used by establishments like (Trevir Nath, 2019):
- Google
- Amazon
- Facebook
- Twitter
- Sales-force CRM-systems include:
- HR-systems
- Financial-systems
- Legacy-systems
- Call-center-systems
- Corporate-systems
When combined Sales-force has more than 2700 different applications/services present all based on the cloud-platforms developed for different purposes and almost downloaded 3 Million times.
Before and after impacts of Sales-forceBefore Sales-force things were handled very poorly when it comes to the customer-management it was worse. Because of the lack of a robust cloud-platform that allowed clients and establishments to interact-online (Sales-force, 2019).
Rather, establishments with some clients-base used to get their software’s developed from programmers or tech-establishments for a very high cost and there was absolutely no culture of cloud-computing as everything from custom records to payments details all were handled and stored in inefficient ways like storing on hard-drives.
Then there was a high cost of development and maintenance required for the softwares that these establishments had developed for their customer/business. Sales-force not only introduced but un-leashed the power and potential of cloud-computing by going all cloud.
With the entirely cloud-based-platform of Sales-force the benefits become soar and the costs of physical development hardware and maintenance were all removed all-together as only $30 is charged by Sales-force as a monthly fee and the company gets all the access to the CRMs.
In short, by offering different cloud-based products/services, Sales-force evolved the traditional procedures by which customers were used to handle by providing different CRMs based on clients and establishments needs and requirements.
Future service enhancements Becoming and reaming an industry leader is not an easy task. To comply with latest clients and establishments needs Sales-force keep introducing unique and innovative products/solutions from time to time. Sales-force is now working on Big data analysis, Artificial intelligence, and robotics by providing intelligent customer support bots and AI powered commerce and analytics.
